Refund Policy – Eternium Welcome to Eternium, where magic, adventure, and heroic battles await. We strive to provide an epic gaming experience and appreciate your trust when making in-game purchases. While most transactions are final, we understand that sometimes issues arise, and this refund policy is designed to support you fairly and clearly. When Refunds May Be Granted Refunds may be considered in cases such as: You were charged but did not receive the purchased item or currency due to a technical error. A duplicate transaction occurred, resulting in multiple charges for the same purchase. Your account was compromised and unauthorized purchases were made (must be reported immediately). A purchase failed due to server issues or app crashes. Each request is carefully reviewed by our support team to ensure fairness. When Refunds Are Not Available Refunds will not be granted if: You simply changed your mind after completing the purchase. You used or consumed the purchased items or currency. You were dissatisfied with the outcome of random loot or item drops. Your request is made long after the purchase without adequate proof. You experience gameplay issues unrelated to purchases. We encourage players to verify purchases carefully before confirming. How to Request a Refund To request a refund: Provide your Player ID and transaction details. Describe the problem clearly and provide any relevant screenshots or proof. Contact our support team via the in-game help menu or official website. If the purchase was made through third-party stores (Google Play, Apple App Store), their refund policies may also apply. Review Process and Resolution We aim to respond to refund requests within a few business days. Approved refunds will be processed to the original payment method, and any associated in-game items will be revoked. Protecting Our Community To maintain fairness, repeated or abusive refund requests may result in account restrictions or suspension of purchase privileges. Final Note Eternium is built for adventure and discovery. If you encounter issues with your purchases, we’re here to help — ensuring your journey remains legendary.